Website: Photorized.com
Last Updated: October 10, 2026
At Photorized.com, customer satisfaction is our priority.
We strive to provide high-quality, professional photo restoration and editing services that meet our customers’ expectations. Our services include old photo restoration, damaged photo repair, photo retouching, background removal, object and person removal, photo colorization, image enhancement, and image upscaling.
Because our services involve customized digital work, we encourage customers to review our service descriptions and provide clear instructions before placing an order. This Refund Policy explains when refunds may be requested, how revisions work, and how we handle cancellations and service-related concerns.
- Our Satisfaction Commitment
We want you to be satisfied with the completed work. If the delivered image does not reasonably match the agreed instructions or purchased service, please contact us. We will review your concerns and, where appropriate, offer a reasonable revision, correction, partial refund, or full refund.
Our goal is to resolve concerns fairly while recognizing the time and effort involved in custom photo editing.
- Eligibility for Refunds
You may be eligible for a full or partial refund under the following circumstances:
- Service not delivered: You paid for a service, but we are unable to complete or deliver the agreed work.
- Incorrect service delivered: The completed work materially differs from the service you purchased or the instructions we accepted.
- Unresolved quality issues: The delivered image has a significant issue attributable to our work, and we are unable to correct it through a reasonable revision.
- Duplicate payment: You were charged more than once for the same order.
- Order cancellation by Photorized.com: We cancel your order and cannot provide the purchased service.
- Other justified circumstances: We may consider refunds on a case-by-case basis when exceptional circumstances warrant a fair resolution.
Any refund will be assessed in light of the order details, work completed, original instructions, and applicable consumer protection laws.
- Revision Policy
We understand that photo editing can involve personal preferences and specific visual expectations. If you are not satisfied with the delivered result, please contact us within 7 calendar days of delivery and explain what needs to be corrected.
Where reasonable, we will offer revisions to address differences between the delivered image and the original agreed instructions.
Please note:
- Revision requests should relate to the original service and instructions.
- Requests for additional work, new editing effects, different backgrounds, or substantial changes to the original requirements may incur an additional fee.
- Revisions cannot guarantee recovery of image details that are permanently missing, destroyed, or absent from the supplied source image.
- If we cannot reasonably correct a significant issue caused by our work, we will consider an appropriate refund.
The revision period is intended to help us resolve concerns promptly. It does not eliminate any rights you may have under applicable law.
- Non-Refundable Situations
Because our services involve custom digital work, refunds may not ordinarily be available in the following circumstances:
- Change of mind: You no longer want the service after work has begun or been completed.
- Incorrect customer instructions: The final result follows the instructions you provided, but you subsequently request a different outcome.
- Poor-quality source images: The original photograph lacks sufficient detail, is severely damaged, or has limitations that prevent the requested result.
- Subjective preferences: You dislike a stylistic choice in work that reasonably follows the agreed instructions and service description, and there is no material service defect.
- Additional requests: You request work beyond the original order without agreeing to the additional charges.
- Completed work approved by the customer: You have approved the final result and later request a refund solely because you changed your mind.
These circumstances do not automatically disqualify a refund where the service was not delivered as promised, a material error remains unresolved, or applicable law requires a refund.
- Cancellation Policy
You may request cancellation by contacting us as soon as possible.
Before work begins: If we receive your cancellation request before any meaningful work has started, we will generally provide a full refund, subject to any applicable legal requirements.
After work begins: If editing or restoration work has started, cancellation and refund eligibility will depend on the work already performed, the stage of completion, the order terms, and applicable law.
After delivery: Once the completed image has been delivered, refunds are generally considered under the eligibility and revision provisions of this policy.
If Photorized.com cancels an order because we cannot complete the agreed service, we will provide an appropriate refund for the undelivered work.
- Photo Restoration and Editing Limitations
Photo restoration and editing involve professional judgment and technical limitations. Although we aim to produce natural-looking, high-quality results, we cannot guarantee that every photograph can be restored to its original condition.
Results may depend on the quality, resolution, age, damage, lighting, and available detail in the source image.
For example, severely faded photographs, missing facial details, extensive scratches, torn areas, and low-resolution images may require reconstruction or interpretation. Colorization and enhancement may also involve reasonable artistic judgment.
A result that cannot achieve an impossible or technically unsupported outcome is not automatically grounds for a refund if the limitations were appropriately communicated and the agreed service was performed. However, this does not exclude refunds for work that fails to meet the agreed service requirements.
- How to Request a Refund
To request a refund, please contact us through the Contact Us page on Photorized.com.
Include the following information:
- Your name and order number.
- The email address used to place the order.
- The service purchased.
- A clear explanation of the problem or reason for cancellation.
- Relevant screenshots or examples, where appropriate.
Please submit concerns within 7 calendar days after delivery, where possible, so we can investigate and respond promptly. If you discover an issue later or applicable law provides a longer period, please contact us regardless.
We may request additional information to understand the concern and determine the appropriate resolution.
- Refund Review and Processing
We aim to acknowledge refund requests within 2 business days and provide a decision or status update within 5 business days, where reasonably possible.
If a refund is approved, we will generally initiate it to the original payment method within 5–10 business days, unless a shorter period is required by law or the payment provider requires a different process.
The time it takes for the funds to appear in your account may depend on your bank, card issuer, or payment provider.
If a refund cannot be issued through the original payment method, we will contact you to discuss an appropriate alternative consistent with applicable law.
- Partial Refunds
In certain circumstances, a partial refund may be appropriate. This may apply when part of an order has been completed successfully but another part has not been delivered or does not meet the agreed requirements.
Any partial refund will be assessed fairly based on the affected portion of the service, the work completed, and applicable legal requirements. We will explain the basis for the proposed refund where reasonably possible.
- Chargebacks and Payment Disputes
If you have a concern about an order, we encourage you to contact us first so that we can try to resolve it promptly.
However, contacting Photorized.com is not a condition for exercising any rights you may have to dispute a payment through your bank, card issuer, payment provider, or another authorized channel.
We will cooperate appropriately with legitimate payment disputes and provide relevant order and service records when required.
- Exceptions Required by Law
Nothing in this policy is intended to limit or exclude any consumer rights that cannot legally be waived or restricted.
If applicable law requires a refund, cancellation, or other remedy, we will comply with those requirements. Where this policy conflicts with applicable law, the applicable law will prevail.
- Changes to This Refund Policy
Photorized.com reserves the right to update or revise this Refund Policy when necessary. Updates will be published on this page with a revised “Last Updated” date.
The policy applicable to an order will be interpreted consistently with the order terms and any legal requirements governing that transaction.
If you have questions about this Refund Policy, need help with an order, or wish to request a refund, please contact us through the Contact Us page at Photorized.com.
We value your trust and appreciate the opportunity to address your concerns. At Photorized.com, we aim to provide reliable service, transparent communication, and fair resolutions.
Photorized.com — Professional Photo Restoration and Editing, with Your Satisfaction in Mind.
- Revision window: 7 calendar days after delivery.
- Cancellation: Full refund generally available before meaningful work begins.
- Refund processing: Initiate approved refunds within 5–10 business days.
- Contact method: Link directly to your website’s Contact Us page.
- Policy visibility: Link the Refund Policy in your website footer and near checkout.
Important: These are suggested business terms, not a guarantee of legal compliance.
Refund rules can vary depending on where your business and customers are located.
The policy should be consistent with your actual service workflow and payment terms; applicable consumer rights take precedence.
The U.S. Consumer Financial Protection Bureau also recommends that customers first contact us to try to resolve a purchase issue.
